Right of withdrawal
Consumers according to KSchG have the right to withdraw from this contract within fourteen days without giving reasons. According to § 18 FAGG, this does not apply to goods that have been manufactured according to customer specifications or tailored to the personal needs of the customer (product category: bedroom, especially: pillowcases & duvet covers). For entrepreneurs according to §1 UGB, there is no legal right of withdrawal.
The withdrawal period is:
1. in the case of a purchase contract, fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
2. in the case of a contract for several goods which the consumer has ordered as part of a single order and which are delivered separately, fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
3. in the case of a contract for the delivery of goods in several partial shipments or pieces, fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last piece.
To exercise the right to cancel, you must inform usLinen manufactory Vieböck, Leonfeldnerstr. 26, 4184 Helfenberg, T +43 (0) 7216 / 6215, office@vieboeck.at) of your decision to cancel this contract by a clear statement (e.g. e-mail or a letter sent by post). You can use our sample withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. In the case of purchase contracts in which we have not offered to collect the goods ourselves in the event of withdrawal, we may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
If you have received goods in connection with the contract, you must return the goods to our warehouse immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract: Linen manufactory Vieböck, Leonfeldnerstr. 26, 4184 Helfenberg, T +43 (0) 7216 / 6215, office@vieboeck.at
The deadline is met if you return the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. If you have requested that the services should commence during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.
If possible, please return the item to us in its original packaging. Please enclose a copy of the invoice received and mark which items you are returning.